UX Research Agency In London, UK
Improve Customer Experience and Boost Retention
Our UX research agency in London, UK, helps businesses make data-driven design decisions. We analyze user behavior, test usability, and gather insights to improve product experiences. Whether you're launching a new product or refining an existing one, our research ensures your design aligns with real user needs.
UX Research Influences Customer Retention and Satisfaction
UX research is the foundation for creating digital products that users not only engage with but return to repeatedly. By understanding how users interact with your platform, you can uncover friction points, identify opportunities, and craft solutions that enhance usability and satisfaction. Research-backed insights will allow your UK business to make informed design decisions, ensuring every element aligns with user expectations while delivering on your brand’s promise. This trust translates into higher retention rates, increased word-of-mouth referrals, and a competitive edge in the UK market.
Why is UX Research Important for the Design Process?
Great UI design starts with comprehensive UX research. At Tenet, we eliminate the guesswork by delivering insights that align with your users’ behaviors and needs, creating intuitive interfaces that exceed their expectations.
01
Understand what the user needs
To create designs that resonate, you need a deep understanding of user motivations, expectations, and frustrations. Our UX research provides these critical insights, allowing you to create user-centered designs that truly engage.
02
Get insights for smarter decisions
Our UX research provides actionable insights to inform every design decision, enhancing the user journey and helping you reach specific business objectives, such as improved retention and conversion rates.
03
Improve user satisfaction
One bad experience can make 32% of your customers leave, even your loyal customers. Our UX research helps identify potential friction points, ensuring every interaction is seamless, engaging, and supports user satisfaction.
04
Reduce the risk and investment cost
Save time and resources by leveraging comprehensive UX research from our professionals. Our insights not only enhance user experience but also lead to higher conversion rates and lower design revision costs.
05
Make the design process more efficient
Tailored UX research streamlines the design process by providing a clear foundation and actionable insights. This clarity allows your design team to focus on executing an optimized, user-centric experience efficiently.
06
Be the alpha competitor
Gain a competitive edge in your niche with our professional UX research. By reducing bounce rates and enhancing the user experience, we help you create a website/app that keeps users engaged, ultimately boosting your revenue.
Our Ratings
Types of UX Research Methods We Follow
We provide end-to-end user experience research services to help businesses in London make informed design decisions. Our approach includes a range of UX research methods including qualitative user interviews and quantitative data analysis:
01
User Interviews
We don’t operate without setting up the foundation of our UX research. Our team conducts user interviews that help us to gather insights and work based on those to get you results that can strengthen your digital presence.
02
Usability Testing
We also integrate the technicalities of usability testing into the UX research process. Our team observes the way users interact with the product to spot the gaps and identify the issues.
03
Surveys and Questionnaires
A great way to understand the user sentiment is to deploy a well-thought survey or questionnaire that can help our team dive deep into the quantitative and qualitative data set for tailored results.
04
Competitive Analysis
Healthy competition makes you better. With the same sentiment, we evaluate your competitors’ products and digital footprint to understand the market trends and what's working for them. Based on the insights, we create a tailored plan for your UX to be even better.
05
User Personas
Understanding the emotional elements like the audience's needs, behaviors, and goals of your potential users can give us an actionable framework for our research. Our UX research enables us to design experiences that resonate with your users.
06
Heatmaps
One of the most underrated methods that we use at Tenet for UX research is heatmaps. It helps us visualize user interactions such as clicks, scrolls, and hovers. How does it help? We then create detailed reports to optimize layouts and enhance navigation flow for a better experience.
Custom UX Research Services For Your Industry & Business Type
We have worked with over 250 clients across the United Kingdom, helping them test their digital products and conduct in-depth UX research. Our expertise spans 20+ industries, ensuring tailored research solutions for businesses of all types.
Industries we have worked with include:
Finance & Fintech – Enhancing banking apps, trading platforms, and financial tools.
E-commerce & Retail – Optimizing online shopping experiences for better conversions.
Healthcare & MedTech – Improving usability for patient portals and health applications.
Education & E-Learning – Creating intuitive learning platforms and student engagement tools.
Travel & Hospitality – Refining booking systems and travel planning interfaces.
SaaS & Enterprise Software – Streamlining complex workflows for business applications.
Gaming & Entertainment – Enhancing user interactions for gaming platforms and media apps.
No matter your industry, our UX research services are designed to uncover user insights that drive product success.
How much does UX Research Services In UK Cost?
We don’t settle for mediocrity, ensuring that your business achieves the exceptional user experiences it needs to thrive. Choose professional UX research services that are detailed, professional and cost-effective.
The cost of UX research services in UK ranges from £1000 to £50,000 depending on factors like project scope, research methods, and the size of the user base.
Here's a breakdown of the key elements that influence user research and UX pricing:
- Customization and Expertise
- Deliverables and Reporting
- Industry-Specific Requirements
- Size of the User Base
- Research Methods Employed
- Duration of the Project
Our growth journey as a experience design company has bagged a few reputed accolades as well.
What our clients have to say about us
Tenet has been our go-to partner for almost everything digital. From brand strategy & UX research to development, marketing, & much more. We’ve had a wonderful experience with the team.
Danish Rahman
Marketing Officer, M42
We have many agencies in our partner network, but Tenet holds a special place for us. They've been with us for years, and they really know how to service well and deliver results that we're looking for.
Shruti Joshi
Senior Marketing Manager, Gartner
I've headed Oligvy and I've worked with many renowned agencies, but I am always eager to work with young and impactful agencies. Tenet (formerly KodeGlobe) is the right choice for us.
Derek O'Brien
Member of Parliament, Indian Govt.Ex Creative Head, Ogilvy
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Why Choose Tenet For UX Research Services?
We’ve been trusted by over 7 Fortune 1000 companies because of our proven results. With 200+ projects completed, our team of dedicated problem solvers delivers exceptional, research-backed outcomes that improve user experience and drive growth.
Why Choose Tenet For UX Research Services?
Being a leading UX research agency in London we believe in creating a foolproof system that works seamlessly with no bottlenecks. Our experts have developed an agile and well-defined operational framework that has delivered results for hundreds of our esteemed clients. Have a look at our process:
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FAQ’S
Common Questions
Engage with Our Leading UX Research Specialists in UK
Elevate your service with our exceptional UX research expertise. Reach out to our specialists to enhance your digital solutions today.
Get in touchFeatured Clients
Our clients trust us with their success. Explore a curation of featured clients that believe in our impact.
Explore other works
Digital Transformation, Website Development, & Digital Experience Management for G42 Healthcare, a leading healthcare giant in the UAE.
Product Development & Strategy for Strongr, a leading fitness startup in India.
Brand Strategy, Identity, and Website Transformation for IROS, a leading healthcare giant in the UAE.
Brand Strategy, Identity, Website Design, and GTM Enablement for ASDAV.
Product Development & Digital Transformation for AcePlus, India's leading soft skill education platform for young learners.
Product Development, Ecommerce Enablement and Digital Transformation for Angles, Kuwait's leading lifestyle store.
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We’d love to hear about your brand, your visions, current challenges, even if you’re not sure what your next step is.
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